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Unit 6: Troubleshooting
GL4xxe Series Service Manual
6-4
A Flash Write failed to complete. Try downloading again or contact an authorized
customer service representative.
An attempt was made to write to flash where it
wasn’t present.
Try downloading again or contact an authorized
customer service representative.
An attempt was made to download to a full main
flash memory.
Delete and optimize files.
The printer’s firmware attempted to access an
EFC that wasn’t present.
Contact an authorized customer service
representative.
Engine control software failure. Power off the printer for 15 seconds, then power
on again. If the problem persists, contact an
authorized customer service representative.
Not enough RAM memory available for the
printer to function.
Power of the printer for 15 seconds, then power
on again.
If the message reappears, increase the Glob
Mem Adjust size in the PRINTER SETUP menu
and reboot the printer.
If the message reappears, replace the main
circuit board. Write down the message and
return it with the defective board.
The printer requires more flash memory to
download program.
Power off the printer for 15 seconds, then power
on again. If the problem persists, contact an
authorized customer service representative.
The printer received the complete program but
the checksum did not match. The data may have
been corrupted during download.
Power off the printer for 15 seconds, then power
on again. If the problem persists, contact an
authorized customer service representative.
ERROR MESSAGES
DISPLAY EXPLANATION SOLUTION
DOWNLOADER ERROR
FLASH WRITE #4
Repeat Download
DOWNLOADER ERROR
FLASH W ADDR BAD
Repeat Download
DOWNLOADER ERROR
MAIN FLASH IS FULL
Optimize Files
DOWNLOADER ERROR
NO EFC DETECTED
Repeat Download
EC SOFTWARE FAIL
Cycle Power
ERROR: INSUFFICIENT
DRAM
Cycle Power
ERROR: INSUFFICIENT
FLASH
Cycle Power
ERROR: WRONG
CHECKSUM
Repeat Download
- GL4xxe Service Manual 1
- O RADIO AND TV RECEPTION 2
- TABLE OF CONTENTS 3
- TABLE OF CONTENTS (cont’d) 4
- INTRODUCTION 7
- ABOUT THIS MANUAL 8
- GENERAL DESCRIPTION 9
- THEORY OF OPERATION 10
- CONTROL FEATURES 11
- Unit 1: Introduction 12
- GL4xxe Series Service Manual 12
- TECHNICAL DATA 13
- Unit 2: Technical Data 14
- REGULATORY 15
- CHARACTER FONT CAPABILITIES 16
- BARCODE CAPABILTIES 17
- INTERFACE 18
- SPECIFICATIONS 18
- INTERFACE SPECIFICATIONS 19
- SUPPORTED PROTOCOLS 20
- READY/BUSY INTERFACE SIGNALS 21
- IEEE1284 PARALLEL INTERFACE 22
- Table of IEEE1284 signals 23
- UNIVERSAL SERIAL BUS (USB) 25
- SOFTWARE SPECIFICATIONS 26
- 802.11G WIRELESS 27
- ALL INTERFACES 28
- RECEIVE BUFFER CONTROL 29
- STATUS5 TIMING CHARTS 29
- NORMAL PROCESS 29
- CANCEL PROCESS 29
- ERROR PROCESS 29
- PRINT PROCESS 30
- COMMAND PROCESS 30
- BCC ERROR PROCESS 30
- CHARTS AND DIAGRAMS 31
- PRINT SETUP DIMENSIONS 32
- LABEL PRINT DIRECTION 33
- LABEL ADJUSTMENT DIAGRAM 34
- READY/BUSY TIMING CHARTS 35
- X-ON/X-OFF TIMING CHARTS 36
- Unit 4: Charts And Diagrams 37
- CONFIGURATION 39
- PRINTER CONFIGURATION 40
- CONFIGURATION MODES 41
- CONFIGURATION MODE 42
- ADVANCED MODE 43
- SERIAL INTERFACE MODE 45
- PARALLEL INTERFACE MODE 46
- CENTRONICS INTERFACE MODE 47
- PGL EMULATION MODE 51
- ZGL EMULATION MODE 52
- DGL EMULATION MODE 53
- TGL EMULATION MODE 54
- IGL EMULATION MODE 55
- DIAGNOSTICS MODE 56
- PRINTER MANAGEMENT MODE 57
- MISC QUICK MENUS 58
- SOFT RESET 59
- KEY LOCK/UNLOCK 59
- MENU DEFINITION TABLES 60
- USER MODE (TABLE 4-1) 61
- ADVANCED MODE (TABLE 4-3) 67
- Data Protocol 80
- Buffer Size in K 80
- INTERFACES 90
- MENU DESCRIPTION 100
- EMULATION 101
- DIAGNOSTICS 120
- Priority Setting 120
- Command* 120
- IGL Setup 120
- Save state* 120
- Error Log Clear 122
- TROUBLESHOOTING 127
- ERROR TROUBLESHOOTING 128
- ERROR MESSAGES 129
- TROUBLESHOOTING TABLE 134
- NO PRINTED IMAGE 135
- INCORRECT LABEL POSITIONING 135
- SMEARED PRINT IMAGES 135
- INTERFACE TROUBLESHOOTING 136
- LAN ETHERNET INTERFACE 137
- 802.11G WIRELESS INTERFACE 137
- CENTRONICS INTERFACE 137
- TEST PRINT TROUBLESHOOTING 138
- Figure 6-2, Sample Test Label 139
- REPLACEMENT 140
- PROCEDURES 140
- REPLACEMENT PROCEDURES 141
- PLATEN ROLLER REPLACEMENT 142
- LABEL SENSOR REPLACEMENTS 143
- MAIN PCB REPLACEMENT 145
- POWER SUPPLY REPLACEMENT 147
- PCB during reassembly 148
- TIMING BELT REPLACEMENT 149
- RIBBON SENSOR REPLACEMENT 153
- HEAD-OPEN SENSOR REPLACEMENT 154
- RIBBON BOSS/TORQUE LIMITER 155
- Note the 156
- MEMORY CARTRIDGE REPLACEMENT 157
- INTERFACE BOARD REPLACEMENT 158
- CUTTER KIT REPLACEMENT 159
- REAL-TIME CLOCK REPLACEMENT 160
- Original front cover 162
- Figure 7-26, Replacement 170
- CHECKING / ADJUSTMENT 174
- PERFORMING TEST PRINTS 175
- RESETTING PRINT HEAD DATA 176
- SETTING THE LCD CONTRAST 178
- UPDATING THE PRINTER FIRMWARE 179
- HEAD OPEN SENSOR CHECKING 182
- PRINT DARKNESS ADJUSTMENT 183
- Pitch sensor holder 185
- I-Mark sensor position 185
- Gap Sensor position 185
- PRINT OFFSET ADJUSTMENT 186
- PRINT HEAD ALIGNMENT 187
- PRINT HEAD PRESSURE SETTING 188
- RIBBON TENSION ADJUSTMENT 190
- TIMING BELT ADJUSTMENTS 191
- SIMPLE DISPENSER ADJUSTMENT 193
- GLOSSARY 194
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