PN 9001101 Rev. AM10eThermal Transfer PrinterOPERATORMANUAL
Section 1: OverviewPage 1-6 PN 9001101 Rev. A SATO M10eSPECIFICATION M10ePHYSICALWide 18.7 in. (475 mm)Deep 12.3 in. (313.4 mm)High 12.6 in.(319.2 mm)
Section 1: OverviewSATO M10e PN 9001101 Rev. A Page 1-7All specifications subject to change without notice.ACCESSORIES AND OPTIONSPCMCIA MEMORY EXPANS
Section 1: OverviewPage 1-8 PN 9001101 Rev. A SATO M10eThis page left intentionally blank.
SATO M10e PN 9001101 Rev. A Page 2-1SECTION 2. INSTALLATIONINTRODUCTIONThis section of the manual has been written to help you install the SATO M10e p
Section 2. InstallationPage 2-2 PN 9001101 Rev. A SATO M10eDIMENSIONS.Width: 18.7 inches 475 mmDepth: 12.3 inches 313.4 mmHeight:, M10eTT: 12.6 inches
Section 2. InstallationSATO M10e PN 9001101 Rev. A Page 2-3COMPONENTSPaper ExitLCD PanelOperator PanelPower SwitchTop CoverLeft RibbonLeft RibbonTake
Section 2. InstallationPage 2-4 PN 9001101 Rev. A SATO M10eMedia Width Adjust ThumbscrewsPCMCIA Card SlotAC Input ConnectorEXT PortConnectorInterfaceC
Section 2. InstallationSATO M10e PN 9001101 Rev. A Page 2-5MEDIA LOADINGRibbon Loading (not applicable for the M10eDT)1. Open the Top Cover to expose
Section 2. InstallationPage 2-6 PN 9001101 Rev. A SATO M10e12. Close the Print Head by rotating it forward and down. Press firmly on each end of the r
Section 2. InstallationSATO M10e PN 9001101 Rev. A Page 2-7LABEL SENSINGThe M10e can position labels using either a label gap (transmissive) or an Eye
Be sure to ask your SATO representatives about our maintenance contracts to ensure peace of mind during your usage of SATO products.For SATO office lo
Section 2. InstallationPage 2-8 PN 9001101 Rev. A SATO M10eOPERATION PANEL. LCD Display 2 Line x 16 Character display.POWER LED Illuminated when pow
Section 2. InstallationSATO M10e PN 9001101 Rev. A Page 2-9DIP SWITCH PANELThe DIP Switch panel is located inside the cover and contains two 8-positio
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SATO M10e PN 9001101 Rev. A Page 3-1SECTION 3. CONFIGURATIONPRINTER DIP SWITCH CONFIGURATIONDIP SWITCH PANELSThere are two DIP switches (DSW2 and DSW3
Section 3. ConfigurationPage 3-2 PN 9001101 Rev. A SATO M10eStop Bit Selection (DSW1-4). Selects the number of stop bits to end each byte transmissio
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-3Sensor Type Selection (DSW2-2). Selects between the use of a label gap or a reflective Ey
Section 3. ConfigurationPage 3-4 PN 9001101 Rev. A SATO M10eFirmware Download (DSW2-6). Places the printer in the Firmware Download mode for download
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-5Label Sensor Selection (DSW3-3). Enables or disables the Label Sensor. If the Sensor is e
Section 3. ConfigurationPage 3-6 PN 9001101 Rev. A SATO M10eExternal Signal Type Selection (DSW3-6, DSW3-7). Both the polarity and signal type (level
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-7DEFAULT SETTINGSSWITCH SELECTIONSAll switches are placed in the Off default position for s
SATO M10e PN 9001101 Rev. A iTABLE OF CONTENTSSection 1. Printer OverviewIntroduction...
Section 3. ConfigurationPage 3-8 PN 9001101 Rev. A SATO M10ePOTENTIOMETER ADJUSTMENTSPITCHAfter the pitch has been set with the LCD Control Panel, it
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-9DISPLAYThis potentiometer is used to adjust the contrast of the LCD display for optimum vi
Section 3. ConfigurationPage 3-10 PN 9001101 Rev. A SATO M10eLCD PANEL PRINTER CONFIGURATIONThe LCD Panel is used by the operator in conjunction with
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-11OFFLINE 000000Press the LINE key once. When the display changes to OFFLINE, press the FEE
Section 3. ConfigurationPage 3-12 PN 9001101 Rev. A SATO M10ePITCH OFFSET+ 00mmThe label Pitch is the distance from the leading edge (the edge that co
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-13ADVANCED MODEAn Advanced Mode is provided to make adjustments that require only occasiona
Section 3. ConfigurationPage 3-14 PN 9001101 Rev. A SATO M10ePRINT OFFSETV:+0000 H:+0000Vertical Offset is the distance down from the leading edge (th
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-15CALENDAR 00/00/00 00:001. Year - The first display shown will have the cursor over the tw
Section 3. ConfigurationPage 3-16 PN 9001101 Rev. A SATO M10eCARD MODEThe Card Mode allows the operator to manage the Expanded Memory (PCMCIA Card or
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-17TRUETYPE FONTCOPYCOMPLETED 4. Once the copy process is completed, press the ENTER key to
Table of Contentsii PN 9001101 Rev. A SATO M10eSection 6. Interface SpecificationsIntroduction...
Section 3. ConfigurationPage 3-18 PN 9001101 Rev. A SATO M10eCARD->MEMORYCOPY COPYING3. Press the ENTER key to accept the selection. If Yes was sel
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-19CARD->MEMORYCOPY COPYING 3. Press the ENTER key to accept the selection. If Yes was se
Section 3. ConfigurationPage 3-20 PN 9001101 Rev. A SATO M10eSERVICE MODEThe Service Mode allows the operator to set up the basic operation parameters
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-21GAP [X.XXV]INPUT [X.XV] GAP - When setting the “gap” threshold, the voltage shown on the
Section 3. ConfigurationPage 3-22 PN 9001101 Rev. A SATO M10eEYE [X.XXV] INPUT [X.XV] EYE - When setting the “eye” threshold, the voltage must be meas
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-23REPRINT W/FEEDYES NOThis selection specifies whether or not the printer will print the la
Section 3. ConfigurationPage 3-24 PN 9001101 Rev. A SATO M10eSELECT LANGUAGEENGLISHThis selection allows the user to select the character set used by
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-25COUNTERS MODEThe Counters Mode is provided to allow the user to access the internal print
Section 3. ConfigurationPage 3-26 PN 9001101 Rev. A SATO M10eDEFAULT SETTING MODEOccassionally it is desirable to reset all printer configuration sett
Section 3. ConfigurationSATO M10e PN 9001101 Rev. A Page 3-27CLEAR NON-STANDARD PROTOCOLThe standard protocol codes used by the printer can be modifie
SATO M10e PN 9001101 Rev. A Page 1-1SECTION 1.PRINTER OVERVIEWINTRODUCTIONThe SATO M10e printer is a wide carriage thermal printer designed specifical
Section 3. ConfigurationPage 3-28 PN 9001101 Rev. A SATO M10eHEX DUMP MODEIn addition to the Test Print Labels, the printer can print the contents of
SATOM10e PN 9001101 Rev. A Page 4-1SECTION 4. CLEANING AND MAINTENANCEINTRODUCTIONThe following information is presented in this section:• Adjusting t
Section 4. Cleaning and MaintenancePage 4-2 PN 9001101 Rev. A SATO M10eNOTE: The PRINT potentiometer adjustment will affect the darkness in all of the
Section 4. Cleaning and MaintenanceSATO M10e PN 9001101 Rev. A Page 4-39. The head should be cleaned at least every time the ribbon is changed and mor
Section 4. Cleaning and MaintenancePage 4-4 PN 9001101 Rev. A SATO M10eprinted black Eye-Mark passes through the beam, the light is no longer reflecte
Section 4. Cleaning and MaintenanceSATO M10e PN 9001101 Rev. A Page 4-5CLEANING THE AUTO LOAD SENSORIn addition, there is one more sensor to sense whe
Section 4. Cleaning and MaintenancePage 4-6 PN 9001101 Rev. A SATO M10eREPLACING THE PRINT HEADThe print head is a user-replaceable item. If it become
SATO M10e PN 9001101 Rev. A Page 5-1SECTION 5. TROUBLESHOOTINGThis section has been devised to help you if you are unable to produce output on the M10
Section 5. TroubleshootingPage 5-2 PN 9001101 Rev. A SATO M10e6. When you send the print job to the printer and it does not respond, and there is no e
Section 5. TroubleshootingSATO M10e PN 9001101 Rev. A Page 5-34. Check for obvious errors in the data stream. Is the data properly framed with the <
Section 1: OverviewPage 1-2 PN 9001101 Rev. A SATO M10eGENERAL PRINTER SPECIFICATIONSSPECIFICATION M10ePRINTMethod Direct or Thermal TransferSpeed (Us
Section 5. TroubleshootingPage 5-4 PN 9001101 Rev. A SATO M10e• There is a problem with the network connection or cabling.• There is a queue setup pro
Section 5. TroubleshootingSATO M10e PN 9001101 Rev. A Page 5-52. Check the individual protocol troubleshooting sections provided with the Ethernet Plu
Section 5. TroubleshootingPage 5-6 PN 9001101 Rev. A SATO M10eERROR SIGNALSThe LCD Display, Front Panel LED Indicators and Buzzer provide a visual/aud
SATO M10e PN 9001101 Rev. A Page 6-1SECTION 6.INTERFACE SPECIFICATIONSINTRODUCTIONThe M10e printer utilize a Plug-In Interface Module for maximum prin
Section 6. TroubleshootingPage 6-2 PN 9001101 Rev. A SATO M10eWARNING: Never connect or disconnect interface cables (or use a switch box) with power a
Section 6. TroubleshootingSATO M10e PN 9001101 Rev. A Page 6-3The receiving buffer will not be able to receive more data again until a “Buffer Availab
Section 6. TroubleshootingPage 6-4 PN 9001101 Rev. A SATO M10eELECTRICAL SPECIFICATIONSPrinter Connector AMP 57-40360 (DDK) or equivalentCable Connec
Section 6. TroubleshootingSATO M10e PN 9001101 Rev. A Page 6-5RS232 SERIAL INTERFACEThe High Speed Serial Interface is a Plug-In Interface Module that
Section 6. TroubleshootingPage 6-6 PN 9001101 Rev. A SATO M10ePIN ASSIGNMENTS
Section 6. TroubleshootingSATO M10e PN 9001101 Rev. A Page 6-7CABLE REQUIREMENTSREADY/BUSY FLOW CONTROLReady/Busy is the hardware flow control method
Section 1: OverviewSATO M10e PN 9001101 Rev. A Page 1-3SPECIFICATION M10eCONTROLS AND INDICATORSPower Green LEDOn-Line Green LEDError Red LEDLCD Panel
Section 6. TroubleshootingPage 6-8 PN 9001101 Rev. A SATO M10eExample: <ESC>A . . Job#1 . . <ESC>ZNOTE: All characters are in ASCII.UNIVER
Section 6. TroubleshootingSATO M10e PN 9001101 Rev. A Page 6-9ENQUIRE/ACK/NAKIn the Bi-Com 4 mode, the host transmits an ENQ (05 hexadecimal) to the p
Section 6. TroubleshootingPage 6-10 PN 9001101 Rev. A SATO M10ePRINT STOP (DLE)If a DLE (10 hexadecimal) is received by the printer, the print process
SATO M10e PN 9001101 Rev. A Page 7-1SECTION 7.LABEL SHEET COMMANDSThe wide carriage M10e makes it an ideal replacement for sheet fed printers. Thses c
Section 7. Label Sheet CommandsPage 7-2 PN 9001101 Rev. A SATO M10eLabel SizeCOMMAND STRUCTURE <ESC>PD,aaaa,bbbb,cc,ddaaaabbbbccdd====Height of
Section 7. Label Sheet CommandsSATO M10e PN 9001101 Rev. A Page 7-3Label StartCOMMAND STRUCTURE <ESC>_FExample: <ESC>_FPlacement: Followi
Section 7. Label Sheet CommandsPage 7-4 PN 9001101 Rev. A SATO M10eLabel FormatCOMMAND STRUCTURE <ESC>_N,aa,bbaabb==Field number, 01-99Row Count
Section 7. Label Sheet CommandsSATO M10e PN 9001101 Rev. A Page 7-5Label Variable DataCOMMAND STRUCTURE <ESC>_D,aa,n...naan...nn==Field number
Section 7. Label Sheet CommandsPage 7-6 PN 9001101 Rev. A SATO M10eLabel Print QuantityCOMMAND STRUCTURE <ESC>_Q,aaaa,baaaab==Number of labels t
SATO M10e PN 9001011 Rev. A Page 8-1SECTION 8.OPTIONAL ACCESSORIESThis section contains instructions for using the following features:• PCMCIA Memory
Section 1: OverviewPage 1-4 PN 9001101 Rev. A SATO M10eSPECIFICATION M10eMATRIX FONTSU Font 5 dots W x 9 dots HS Font 8 dots W x 15 dots HM Font 13 do
Section 8. Optional AccessoriesPage 8-2 PN 9001011 Rev. A SATO M10eERROR HANDLINGMemory Card error conditions are indicated to the operator using a co
Section 8. Optional AccessoriesSATO M10e PN 9001011 Rev. A Page 8-3CUTTERTo be added
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Section 1: OverviewSATO M10e PN 9001101 Rev. A Page 1-5BAR CODE M10eSYMBOLOGIESLinear Bar Codes Bookland (UPC/EAN Supplemental)EAN-8/EAN-13CODABARCODE
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